Reporting and handling complaints

Our company is committed to high quality, and as a company with an Adult Education licence, we operate an internal quality management system, which includes the efficient and correct investigation, handling and prevention of any complaints from participants.

We believe in the value of feedback, so any of our participants has the opportunity to make a complaint, whether it's about the organisation of the training programmes, their delivery, the professional content or even the infrastructure provided. 

What can I do as a participant if I am not satisfied?

We are proud of our high service ratings, but if you still have a complaint, you can use the following options:

On the one hand, we offer a quality guarantee for all our training courses, i.e. if, during the first session (a block of suitable courses), the participant indicates that he/she does not wish to continue the training, he/she can leave the course without any payment obligation. 

On the other hand, any participant may submit a subsequent complaint by providing the following details on the spot (1118 Budapest, Kelenhegyi út 29/b - reception by prior arrangement) or in electronic form to info@promanconsulting.hu by email:

  • Name of participant
  • Name, location and date of training
  • Trainer name
  • Nature of the complaint (trainer/infrastructure/professional content/information/relationship/other)
  • Detailed description of the complaint
  • Requested compensation/resolution

What happens after a complaint is made? 

We aim to address and resolve complaints as soon as possible, following the process below:

  • We will notify you within 2 working days of the expected time and process of receiving your complaint
  • The complaint will be assessed by a designated colleague, who will assess the legitimacy of the complaint and provide detailed reasoned information on the outcome of the assessment, which may take up to 10 working days.
  • If you are not satisfied with the outcome of the complaint handling, we will try to find a solution to the problem in person or online
  • Of course, if the above process does not lead to a successful outcome, the participants have the possibility to contact the conciliation body competent for their place of residence or stay, the contact details of which can be found here: https://bekeltetes.hu/