Business Process management (BPM) in practice group training

Master the practical tools of organisational process management. 

How to start Business Process Management (BPM) development?

Processes exist in every organisation, yet only a very small group of people - regardless of industry or sector - are consciously engaged in identifying and consciously managing their processes.

Efficient processes define not only a well-functioning operation, but also an organisation that executes strategy to a high standard and is flexible to strategic changes. Our Business Process Management training provides participants with the tools they need to immediately start increasing the maturity of organisational process management. Following our training, several organisations have embarked on comprehensive process improvement, organisational transformation and mindset change.

The participants' methodological knowledge, approach and related competences in process management will be strengthened as follows:

  1. Perspective, common language: Process-based thinking, a common understanding and terminology is built in to the assessment, development and operation of processes.
  2. Methodology, tools: Participants will try out methodologies and tools with live exercises to model and assess processes with high and consistent quality and to find improvement points. They will be able to identify business critical processes and prioritize process improvements.
  3. Facilitating workshops: After the training, participants will be able to plan, prepare and successfully facilitate effective process exploration and/or process optimisation workshops.
  4. Starting and supporting developments: Once priorities have been set, participants will be able to prepare and design large programmes to increase process management maturity, and to support assessment and improvement tasks and phases with their professional competence.

Business Process management (BPM) in practice group training

We also offer online, distance learning courses using digital and video conferencing tools!

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Prerequisites, framework

The programme requires no prior knowledge or training.

During the programme, free BPM software will be used, and participants will practice specific process modelling exercises in addition to the theoretical presentation. For this reason, a laptop - and a mouse for more comfortable modelling - is required to participate. Participants will be supported in the installation and preparation of the software prior to the training.

In designing the programme, we have taken into account that the training should focus on practical work. Through a series of case studies based on real examples we have put together, approximately 40% theoretical knowledge and 60% practical processing.

Training agenda

Identifying processes

  • Traditional vertical organisational functioning vs. process-oriented functioning
  • Process categories
  • Organisational process architectures, process levels
  • BPM actors, stakeholders and the BPM lifecycle
  • Exercise: Building an organisational process architecture

Detailed process mapping

  • Process mapping inputs, information, challenges
  • Information gathering tools for process modelling
  • 7 principles for process mapping
  • Quality management of process maps and models
  • Exercise: End-to-end exploration and modelling of a complex process using BPM

Analysis of identified processes - Quantitative methods

  • Cycle time (CT) calculation - calculation challenges in the case of exclusive or parallel branches, loops and repeats
  • Cycle time efficiency calculation (CTE)
  • Bottlenecks
  • Little's Law - WIP limitations
  • Cost calculation options
  • Exercise: Calculation of sample flow indicators

Process modelling basics

  • Process modelling basics
  • Required inputs and information for process models
  • Process modelling languages, tools
  • BPMN 2.0 process modelling standard
  • Exercise: Modelling process logics and branching with BPM


  • LEAN basics
  • Value added analysis
  • Waste analysis
  • Root cause analysis techniques
  • Exercise: Value added and waste analysis on sample processes

Process optimisation and BPR

  • When can we talk about optimisation and when about BPR?
  • The trade-offs of development - quality, cost, flexibility and time
  • Involvement-based business process redesign tools - workshops, interviews, customer journey mapping, mistery shopping
  • Analytical business process redesign tools - a methodical assessment of known improvement options
  • Exercise: Identification of points of intervention in the sampling process using analytical BPR tools

Satisfaction guarantee

We are confident in the quality of our programme, but if you are dissatisfied and you let us know on the first day, you will not have to pay! We will invoice you after the last session, we do not charge anything in advance.


1118 Budapest,
Kelenhegyi út 29/b.

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Business Process management (BPM) in practice group training

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"It was very practical training, it helped me to organise things, I learned a lot of new tools"


Our programme is designed around best practices from real projects, providing practical support and first-hand experience in project support and business analysis.

10 reasons why you should choose us


H-1118 Budapest, Kelenhegyi str. 29/b.
tel.: +36 30 914 7444