{"id":11726,"date":"2024-12-11T12:13:20","date_gmt":"2024-12-11T12:13:20","guid":{"rendered":"https:\/\/promanconsulting.hu\/?page_id=11726"},"modified":"2025-08-31T10:39:16","modified_gmt":"2025-08-31T10:39:16","slug":"case-study-b2b-webshop-process","status":"publish","type":"page","link":"https:\/\/promanconsulting.hu\/en\/ugyfeleset-b2b-webshop-folyamat\/","title":{"rendered":"Client: building B2B webshop service and returns processes for a regional trading company"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11726\" class=\"elementor elementor-11726\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-450dfd0 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"450dfd0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;3be61bb&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-62438d0\" data-id=\"62438d0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07600a7 elementor-widget elementor-widget-heading\" data-id=\"07600a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">B2B webshop kiszolg\u00e1l\u00e1si \u00e9s vissz\u00e1ru folyamatainak ki\u00e9p\u00edt\u00e9se  <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e8397ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e8397ff\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;3ed07a4&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4292b18\" data-id=\"4292b18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae02a4a elementor-widget elementor-widget-heading\" data-id=\"ae02a4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">B2B webshop kiszolg\u00e1l\u00e1si \u00e9s vissz\u00e1ru folyamatainak ki\u00e9p\u00edt\u00e9se egy region\u00e1lis kereskedelmi v\u00e1llalat sz\u00e1m\u00e1ra <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-191ab71 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"191ab71\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6cbdef5\" data-id=\"6cbdef5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bb3cab1\" data-id=\"bb3cab1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb70fb4 elementor-widget elementor-widget-text-editor\" data-id=\"eb70fb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><span style=\"font-size: 16px; font-weight: 600;\">Ipar\u00e1g<\/span>: Ac\u00e9l-, k\u00f6nny\u0171- \u00e9s sz\u00ednesf\u00e9m, m\u0171anyag kereskedelem<\/p>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-535b91b elementor-widget elementor-widget-progress\" data-id=\"535b91b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"progress.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-title\" id=\"elementor-progress-bar-535b91b\">\n\t\t\t\t<b>Szervezeti m\u00e9ret<\/b>\t\t\t<\/span>\n\t\t\n\t\t<div aria-labelledby=\"elementor-progress-bar-535b91b\" class=\"elementor-progress-wrapper\" role=\"progressbar\" aria-valuemin=\"0\" aria-valuemax=\"100\" aria-valuenow=\"50\" aria-valuetext=\"50% (350 f\u0151)\">\n\t\t\t<div class=\"elementor-progress-bar\" data-max=\"50\">\n\t\t\t\t<span class=\"elementor-progress-text\">350 f\u0151<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6822d4 elementor-widget elementor-widget-progress\" data-id=\"e6822d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"progress.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-title\" id=\"elementor-progress-bar-e6822d4\">\n\t\t\t\t<b>\u00c1tfut\u00e1si id\u0151<\/b>\t\t\t<\/span>\n\t\t\n\t\t<div aria-labelledby=\"elementor-progress-bar-e6822d4\" class=\"elementor-progress-wrapper\" role=\"progressbar\" aria-valuemin=\"0\" aria-valuemax=\"100\" aria-valuenow=\"30\" aria-valuetext=\"30% (2 h\u00f3nap)\">\n\t\t\t<div class=\"elementor-progress-bar\" data-max=\"30\">\n\t\t\t\t<span class=\"elementor-progress-text\">2 h\u00f3nap<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dfe2e7 elementor-widget elementor-widget-progress\" data-id=\"0dfe2e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"progress.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-title\" id=\"elementor-progress-bar-0dfe2e7\">\n\t\t\t\t<b>\u00c9rintettek sz\u00e1ma<\/b>\t\t\t<\/span>\n\t\t\n\t\t<div aria-labelledby=\"elementor-progress-bar-0dfe2e7\" class=\"elementor-progress-wrapper\" role=\"progressbar\" aria-valuemin=\"0\" aria-valuemax=\"100\" aria-valuenow=\"30\" aria-valuetext=\"30% (60 f\u0151)\">\n\t\t\t<div class=\"elementor-progress-bar\" data-max=\"30\">\n\t\t\t\t<span class=\"elementor-progress-text\">60 f\u0151<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b11a4b0 elementor-widget elementor-widget-heading\" data-id=\"b11a4b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">C\u00e9lok, vezet\u0151i \u00f6sszefoglal\u00f3<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfb1202 elementor-widget elementor-widget-text-editor\" data-id=\"bfb1202\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A projekt c\u00e9lja egy \u00fajonnan indul\u00f3 B2B webshop (business-to-business, vagyis v\u00e1llalati \u00fcgyfeleket kiszolg\u00e1l\u00f3 webshop fel\u00fclet) teljes m\u0171k\u00f6d\u00e9si folyamat\u00e1nak kidolgoz\u00e1sa volt egy magyarorsz\u00e1gi keresked\u0151v\u00e1llalat sz\u00e1m\u00e1ra. A projekt k\u00e9t h\u00f3napon bel\u00fcl, t\u00f6bb \u00e9rintett bevon\u00e1s\u00e1val val\u00f3sult meg, \u00e9s mag\u00e1ban foglalta a kiszolg\u00e1l\u00e1si, szed\u00e9si, komissi\u00f3z\u00e1si, csomagol\u00e1si \u00e9s vissz\u00e1ru folyamatok teljes megtervez\u00e9s\u00e9t \u00e9s bevezet\u00e9s\u00e9t, a folyamatok a meglev\u0151 ERP rendszerrel val\u00f3 integr\u00e1ci\u00f3j\u00e1t, valamint a megl\u00e9v\u0151 t\u00e1mogat\u00f3 \u00e9s k\u00f6vet\u00e9si folyamatok fejleszt\u00e9s\u00e9t. A webshop m\u00e1ra mintegy 4000 partnert szolg\u00e1l ki, a kisebbekt\u0151l eg\u00e9szen az \u00f3ri\u00e1s m\u00e9ret\u0171 megrendel\u00e9sekig.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c017d6 elementor-widget elementor-widget-spacer\" data-id=\"2c017d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29573d7 elementor-widget elementor-widget-heading\" data-id=\"29573d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Megb\u00edz\u00f3i h\u00e1tt\u00e9r \u00e9s k\u00f6rnyezet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a635d15 elementor-widget elementor-widget-text-editor\" data-id=\"a635d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A megb\u00edz\u00f3 egy r\u00e9gi\u00f3s szinten is jelent\u0151s, magyarorsz\u00e1gi ac\u00e9l-, k\u00f6nny\u0171- \u00e9s sz\u00ednesf\u00e9m, valamint m\u0171anyagkereskedelmi v\u00e1llalat, n\u00e9met tulajdonosi h\u00e1tt\u00e9rrel. Az anyav\u00e1llalatn\u00e1l kor\u00e1bban a digitaliz\u00e1ci\u00f3s strat\u00e9gia egyik k\u00eds\u00e9rleti projektjek\u00e9nt bevezet\u00e9sre ker\u00fclt egy B2B webshop, ami jelent\u0151sen felgyors\u00edtotta a kiszolg\u00e1l\u00e1si folyamatokat \u00e9s kiemelked\u0151 \u00fcgyf\u00e9l\u00e9lm\u00e9nyt biztos\u00edtott. A sikeres projekteredm\u00e9nyeket l\u00e1tva az a k\u00f6zponti d\u00f6nt\u00e9s sz\u00fcletett, hogy K\u00f6z\u00e9p-Kelet eur\u00f3pai r\u00e9gi\u00f3s le\u00e1nyv\u00e1llalatoknak is implement\u00e1lniuk kell a webshop rendszert \u00e9s fel\u00fcletet. B\u00e1r a webshopot kiszolg\u00e1l\u00f3 rendszer \u00e9s a technikai k\u00f6rnyezett adott volt, a r\u00e9gi\u00f3s k\u00fcl\u00f6nbs\u00e9gek fogyaszt\u00f3i szok\u00e1sokban, trendekben, jogszab\u00e1lyi k\u00f6rnyezetben indokoltt\u00e1 tett\u00e9k ennek a testre szab\u00e1s\u00e1t, \u00edgy k\u00f6zpontilag egys\u00e9ges\u00edtett oper\u00e1ci\u00f3s folyamatok nem voltak le\u00e1nyv\u00e1llalatok sz\u00e1m\u00e1ra kialak\u00edthat\u00f3k \u2013 \u00edgy minden le\u00e1nyv\u00e1llalat saj\u00e1t maga fogott folyamatfejleszt\u00e9sbe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-566d6ba elementor-widget elementor-widget-heading\" data-id=\"566d6ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">C\u00e9lok, feladatok<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-157e27a elementor-widget elementor-widget-text-editor\" data-id=\"157e27a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A megb\u00edz\u00e1s keret\u00e9ben feladatunk volt a teljes kiszolg\u00e1l\u00e1si folyamat megtervez\u00e9se \u00e9s kialak\u00edt\u00e1sa, k\u00fcl\u00f6n\u00f6s tekintettel az al\u00e1bbiakra:<\/p>\n<ul>\n<li>A folyamatokhoz relev\u00e1ns elektronikus t\u00f6rzsadatok azonos\u00edt\u00e1sa \u00e9s naprak\u00e9szen tart\u00e1suk biztos\u00edt\u00e1sa az \u00faj folyamatok bevezet\u00e9s\u00e9vel.<\/li>\n<li>A teljes kiszolg\u00e1l\u00e1si folyamat megtervez\u00e9se, kialak\u00edt\u00e1sa a feladatunk volt, kiemelten a rendel\u00e9sek \u00e9rkeztet\u00e9si, kezel\u00e9si \u00e9s t\u00e1j\u00e9koztat\u00e1si folyamatainak, a komissi\u00f3z\u00e1si, szed\u00e9si \u00e9s csomagol\u00e1si folyamatoknak, valamint a kisz\u00e1ll\u00edt\u00e1si \u00e9s vissz\u00e1ru kezel\u00e9si folyamatoknak teljes, end-to-end kialak\u00edt\u00e1sa \u00e9s r\u00e9szletes szab\u00e1lyoz\u00e1sba foglal\u00e1sa.<\/li>\n<li>A kialak\u00edtott folyamatokhoz folyamat\u00e1br\u00e1k, tiszta feladat \u00e9s felel\u0151ss\u00e9gik\u00f6r elhat\u00e1rol\u00e1sok elk\u00e9sz\u00edt\u00e9se l\u00e9p\u00e9senk\u00e9nti bont\u00e1sban.<\/li>\n<li>A rendel\u00e9seket t\u00e1mogat\u00f3 folyamatok \u00e9s \u00fcgyk\u00f6vet\u00e9si rendszer kidolgoz\u00e1sa, szab\u00e1lyoz\u00e1sa.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-898dbde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"898dbde\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-58ce132\" data-id=\"58ce132\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4f05b3 elementor-widget elementor-widget-heading\" data-id=\"e4f05b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kih\u00edv\u00e1sok, neh\u00e9zs\u00e9gek<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c22f58 elementor-widget elementor-widget-text-editor\" data-id=\"1c22f58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Az \u00fcgyf\u00e9ln\u00e9l kor\u00e1bban nem l\u00e9teztek digitaliz\u00e1lt rendel\u00e9si \u00e9s kiszolg\u00e1l\u00e1si csatorn\u00e1k, \u00edgy a digitaliz\u00e1ci\u00f3 \u00faj \u00e9s ismeretlen ter\u00fcletet jelentett a Megrendel\u0151 sz\u00e1m\u00e1ra. Ebb\u0151l kifoly\u00f3lag sok bizonytalans\u00e1g \u00e9s \u00f3vatos tart\u00e1s jellemezte az \u00e9rintettek attit\u0171dj\u00e9t.<\/li>\n<li>Nem volt egy\u00e9rtelm\u0171, hogy az \u00faj csatorna milyen rendel\u00e9si volumeneket kell majd kezeljen, ami bizonytalans\u00e1got eredm\u00e9nyezett a jelenlegi kapacit\u00e1sok elegend\u0151s\u00e9g\u00e9ben az \u00e9rintettek oldal\u00e1r\u00f3l. A n\u00e9met anyav\u00e1llalat oldal\u00e1r\u00f3l egy\u00e9rtelm\u0171 elv\u00e1r\u00e1s volt, hogy az \u00faj webshopre a Megb\u00edz\u00f3 ne csak \u201e\u00e1tterelje\u201d a megl\u00e9v\u0151 \u00fcgyf\u00e9lk\u00f6r egy r\u00e9sz\u00e9t, hanem lehet\u0151s\u00e9g szerint \u00faj \u00fcgyf\u00e9lk\u00f6rt is ki tudjon szolg\u00e1lni.<\/li>\n<li>Az \u00e9rintettek k\u00f6z\u00fcl t\u00f6bben ellen\u00e1lltak a v\u00e1ltoz\u00e1snak, mivel nem \u00e9rezt\u00e9k, hogy a digitaliz\u00e1lt rendel\u00e9si \u00e9s kiszolg\u00e1l\u00e1si folyamatok megfeleln\u00e9nek az aktu\u00e1lis ipar\u00e1gi norm\u00e1knak.<\/li>\n<li>A webshop \u00e9s az ERP rendszer (SAP) integr\u00e1ci\u00f3ja t\u00f6bb technikai \u00e9s adatkezel\u00e9si kih\u00edv\u00e1st is felvetett, amiknek a kezel\u00e9se a folyamatok logikai szintj\u00e9n is okozott modellez\u00e9si \u00e9s szab\u00e1lyoz\u00e1si kih\u00edv\u00e1sokat.<\/li>\n<li>A vissz\u00e1ru kezel\u00e9s\u00e9nek optimaliz\u00e1l\u00e1sa k\u00fcl\u00f6n\u00f6s figyelmet ig\u00e9nyelt, mivel a megl\u00e9v\u0151 vissz\u00e1ru folyamat manu\u00e1lis \u00e9s sz\u00e9ttagolt volt.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5e65ab7\" data-id=\"5e65ab7\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd034f6 elementor-widget elementor-widget-heading\" data-id=\"fd034f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A feladat megval\u00f3s\u00edt\u00e1sa<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-824a4fa elementor-widget elementor-widget-text-editor\" data-id=\"824a4fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A projekt egy iterat\u00edv megk\u00f6zel\u00edt\u00e9s ment\u00e9n val\u00f3sult meg, ahol workshopok \u00e9s interj\u00fak sor\u00e1n, t\u00f6bb iter\u00e1ci\u00f3val sz\u00fclettek meg az eredm\u00e9nyek. Az \u00e9rintett ter\u00fcletek szak\u00e9rt\u0151inek bevon\u00e1s\u00e1val a r\u00e9szletes ig\u00e9nyek \u00e9s k\u00f6vetelm\u00e9nyek alapj\u00e1n tervezt\u00fck meg a folyamatokat, majd azokat folyamatosan finom\u00edtottuk a visszajelz\u00e9sek alapj\u00e1n. A tervez\u00e9si szakaszt k\u00f6vet\u0151 szab\u00e1lyoz\u00e1si szakasz sor\u00e1n pontos\u00edtottuk a felel\u0151ss\u00e9gi k\u00f6r\u00f6ket \u00e9s a folyamatok v\u00e9grehajt\u00e1si m\u00f3dj\u00e1t.<\/p>\n<p>Az els\u0151 szakaszban az elektronikus kereskedelmi ig\u00e9nyek \u00e9s a m\u0171k\u00f6dtet\u00e9si k\u00f6rnyezet felm\u00e9r\u00e9se t\u00f6rt\u00e9nt meg. Ez mag\u00e1ban foglalta az anyav\u00e1llalati, a helyi szak\u00e9rt\u0151i \u00e9s a technikai szem\u00e9lyzet ig\u00e9nyeinek azonos\u00edt\u00e1s\u00e1t, a technikai felt\u00e9telek vizsg\u00e1lat\u00e1t, valamint a folyamatdokument\u00e1ci\u00f3s rendszer alapjainak lefektet\u00e9s\u00e9t.<\/p>\n<p>A m\u00e1sodik szakaszban a folyamatok kidolgoz\u00e1sa \u00e9s modellez\u00e9se zajlott, amelynek keret\u00e9ben r\u00e9szletesen kidolgoztuk a kiszolg\u00e1l\u00e1si \u00e9s vissz\u00e1ru folyamatokat. A szakaszban kiemelt figyelmet kapott az elektronikus adatkezel\u00e9s \u00e9s az ERP rendszer ig\u00e9nyeinek folyamatok logik\u00e1j\u00e1ba val\u00f3 leford\u00edt\u00e1sa \u00e9s be\u00e9p\u00edt\u00e9se, a v\u00e9grehajt\u00e1s alatti folyamatos \u00e9s akad\u00e1lytalan adat\u00e1raml\u00e1s biztos\u00edt\u00e1s\u00e1ra.<\/p>\n<p>A harmadik szakaszban elk\u00e9sz\u00fcltek a r\u00e9szletes szab\u00e1lyoz\u00e1si dokumentumok, amelyek a kialak\u00edtott m\u0171k\u00f6d\u00e9si folyamatokat formaliz\u00e1lt\u00e1k. A felel\u0151ss\u00e9gi k\u00f6r\u00f6k meghat\u00e1roz\u00e1sa mellett a szab\u00e1lyoz\u00e1s kiterjedt az egyes folyamatl\u00e9p\u00e9sek technikai r\u00e9szleteire is, k\u00fcl\u00f6n\u00f6s tekintettel az adatkezel\u00e9sre \u00e9s a vissz\u00e1ru folyamatok kezel\u00e9s\u00e9re.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-373f4d6 elementor-widget elementor-widget-heading\" data-id=\"373f4d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Eredm\u00e9nyek<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22af717 elementor-widget elementor-widget-text-editor\" data-id=\"22af717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Az \u00faj B2B webshop bevezet\u00e9s\u00e9vel a v\u00e1llalat digitaliz\u00e1lt kiszolg\u00e1l\u00e1si folyamatai jelent\u0151sen felgyorsultak. Az \u00faj rendszer z\u00f6kken\u0151mentesen integr\u00e1l\u00f3dott az ERP rendszerrel, ami lehet\u0151v\u00e9 tette a rendel\u00e9sek, k\u00e9szletek \u00e9s vissz\u00e1ruk val\u00f3s idej\u0171 nyomon k\u00f6vet\u00e9s\u00e9t.<\/p>\n<p>A webshop kiszolg\u00e1l\u00e1si folyamatait az indul\u00e1st k\u00f6vet\u0151 1-2 h\u00f3napban p\u00e1r helyen sz\u00fcks\u00e9ges volt finomhangolni, ezt j\u00f6vet\u0151en viszont stabil, \u00e1tl\u00e1that\u00f3, kisz\u00e1m\u00edthat\u00f3 \u00e9s gyors oper\u00e1ci\u00f3s folyamatok alakultak ki, amelyek lehet\u0151v\u00e9 tett\u00e9k a folyamatok m\u00e9r\u0151sz\u00e1mainak k\u00e9s\u0151bbi kialak\u00edt\u00e1s\u00e1t \u00e9s m\u00e9r\u00e9s\u00e9t is. Az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9gi k\u00e9rd\u0151\u00edvek kit\u00f6lt\u00e9sei alapj\u00e1n az \u00fcgyf\u00e9l\u00e9lm\u00e9ny m\u00e9rhet\u0151en javult, k\u00f6sz\u00f6nhet\u0151en a webshop \u00e1ltal ny\u00fajtott gyors \u00e9s egyszer\u0171 rendel\u00e9si folyamatnak. A webshop fel\u00fclet indul\u00e1s\u00e1t k\u00f6vet\u0151 4 \u00e9v\u00e9ben m\u00e1r a megrendel\u00e9sek 60-70%-\u00e1t bonyol\u00edtja.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-058f464 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"058f464\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/promanconsulting.hu\/folyamatmenedzsment\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Szervezeti folyamatfejleszt\u00e9s szolg\u00e1ltat\u00e1saink <br>\u00e9retts\u00e9g szolg\u00e1ltat\u00e1saink<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>B2B webshop kiszolg\u00e1l\u00e1si \u00e9s vissz\u00e1ru folyamatainak ki\u00e9p\u00edt\u00e9se B2B webshop kiszolg\u00e1l\u00e1si \u00e9s vissz\u00e1ru folyamatainak ki\u00e9p\u00edt\u00e9se egy region\u00e1lis kereskedelmi v\u00e1llalat sz\u00e1m\u00e1ra Ipar\u00e1g: Ac\u00e9l-, k\u00f6nny\u0171- \u00e9s sz\u00ednesf\u00e9m, m\u0171anyag kereskedelem Szervezeti m\u00e9ret 350 f\u0151 \u00c1tfut\u00e1si id\u0151 2 h\u00f3nap \u00c9rintettek sz\u00e1ma 60 f\u0151 C\u00e9lok, vezet\u0151i \u00f6sszefoglal\u00f3 A projekt c\u00e9lja egy \u00fajonnan indul\u00f3 B2B webshop (business-to-business, vagyis v\u00e1llalati \u00fcgyfeleket kiszolg\u00e1l\u00f3 webshop [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":11727,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11726","page","type-page","status-publish","has-post-thumbnail","hentry","entry","has-media"],"_links":{"self":[{"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/pages\/11726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/comments?post=11726"}],"version-history":[{"count":14,"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/pages\/11726\/revisions"}],"predecessor-version":[{"id":12894,"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/pages\/11726\/revisions\/12894"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/media\/11727"}],"wp:attachment":[{"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/media?parent=11726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}