{"id":10473,"date":"2024-03-15T17:44:38","date_gmt":"2024-03-15T17:44:38","guid":{"rendered":"https:\/\/promanconsulting.hu\/?page_id=10473"},"modified":"2024-03-15T17:45:27","modified_gmt":"2024-03-15T17:45:27","slug":"data-element-3","status":"publish","type":"page","link":"https:\/\/promanconsulting.hu\/en\/panaszbejelentes\/","title":{"rendered":"To register a complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10473\" class=\"elementor elementor-10473\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ecae1d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ecae1d0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;afc40b1&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a99c334\" data-id=\"2a99c334\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-695274d2 elementor-widget elementor-widget-text-editor\" data-id=\"695274d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h1 class=\"wp-block-heading\"><strong>Panaszbejelent\u00e9s \u00e9s panaszkezel\u00e9s<\/strong><\/h1>\n<p>C\u00e9g\u00fcnk elk\u00f6telezett a magas min\u0151s\u00e9g mellett, Feln\u0151ttk\u00e9pz\u00e9si enged\u00e9llyel rendelkez\u0151 c\u00e9gk\u00e9nt bels\u0151 min\u0151s\u00e9gir\u00e1ny\u00edt\u00e1si rendszert m\u0171k\u00f6dtet, melynek r\u00e9sze az esetleges r\u00e9sztvev\u0151i panaszok hat\u00e9kony, korrekt kivizsg\u00e1l\u00e1sa, kezel\u00e9se \u00e9s megel\u0151z\u00e9se.<\/p>\n<p>Hisz\u00fcnk a visszajelz\u00e9sek \u00e9rt\u00e9k\u00e9ben, \u00edgy b\u00e1rmely r\u00e9sztvev\u0151nk sz\u00e1m\u00e1ra adott a lehet\u0151s\u00e9g, hogy panasszal \u00e9ljen, legyen sz\u00f3 ak\u00e1r a k\u00e9pz\u00e9si programok szervez\u00e9s\u00e9r\u0151l, azok lebonyol\u00edt\u00e1s\u00e1r\u00f3l, szakmai tartalm\u00e1r\u00f3l, vagy ak\u00e1r a biztos\u00edtott infrastrukt\u00far\u00e1r\u00f3l.\u00a0<\/p>\n<h2>Mit tehetek r\u00e9sztvev\u0151k\u00e9nt ha nem vagyok el\u00e9gedett?<\/h2>\n<p>B\u00fcszk\u00e9k vagyunk a szolg\u00e1ltat\u00e1saink magas \u00e9rt\u00e9kel\u00e9seire, azonban ha m\u00e9gis panasszal \u00e9lne, az al\u00e1bbi lehet\u0151s\u00e9gekkel \u00e9lhet:<\/p>\n<p>Egyr\u00e9szt, minden k\u00e9pz\u00e9s\u00fcnk eset\u00e9n min\u0151s\u00e9gi garanci\u00e1t k\u00edn\u00e1lunk, azaz, ha az els\u0151 alkalom (egy alkalmas k\u00e9pz\u00e9sek eset\u00e9n blokk) sor\u00e1n a r\u00e9sztvev\u0151 jelzi, hogy a k\u00e9pz\u00e9st nem k\u00edv\u00e1nja folytatni, b\u00e1rmif\u00e9le fizet\u00e9si k\u00f6telezetts\u00e9g n\u00e9lk\u00fcl a k\u00e9pz\u00e9sb\u0151l kil\u00e9phet.\u00a0<\/p>\n<p>M\u00e1sr\u00e9szt, ut\u00f3lagos panasz\u00e1t b\u00e1rmely r\u00e9sztvev\u0151 az al\u00e1bbi adatok megad\u00e1s\u00e1val jelezheti a helysz\u00ednen (1118 Budapest, Kelenhegyi \u00fat 29\/b &#8211; \u00fcgyf\u00e9lfogad\u00e1s el\u0151zetes egyeztet\u00e9s szerint), vagy elektronikus form\u00e1ban az <a href=\"mailto:info@promanconsulting.hu\">info@promanconsulting.hu<\/a> email c\u00edmen:<\/p>\n<ul>\n<li>R\u00e9sztvev\u0151 neve<\/li>\n<li>K\u00e9pz\u00e9s megnevez\u00e9se, helysz\u00edne \u00e9s d\u00e1tuma<\/li>\n<li>Tr\u00e9ner neve<\/li>\n<li>Panasz jellege (tr\u00e9ner\/infrastrukt\u00fara\/szakmai tartalom\/taj\u00e9koztat\u00e1s\/kapcsolattart\u00e1s\/egy\u00e9b)<\/li>\n<li>Panasz r\u00e9szletes le\u00edr\u00e1sa<\/li>\n<li>Ig\u00e9nyelt ellent\u00e9telez\u00e9s\/megold\u00e1s<\/li>\n<\/ul>\n<h2>Mi t\u00f6rt\u00e9nik a panaszbejelent\u00e9s ut\u00e1n?\u00a0<\/h2>\n<p>A panaszokat igyeksz\u00fcnk a lehet\u0151 leghamarabb kezelni \u00e9s orvosolni, az al\u00e1bbi folyamat szerint:<\/p>\n<ul>\n<li>Panasz befogad\u00e1sa \u00e9s\u00a0 annak kezel\u00e9s\u00e9nek v\u00e1rhat\u00f3 idej\u00e9r\u0151l, folyamat\u00e1r\u00f3l 2 munkanapon bel\u00fcl \u00e9rtes\u00edt\u00e9st k\u00fcld\u00fcnk<\/li>\n<li>A panasz \u00e9rt\u00e9kel\u00e9s\u00e9t az erre kijel\u00f6lt koll\u00e9g\u00e1k v\u00e9gzik, mely sor\u00e1n \u00e9rt\u00e9kelj\u00fck a panasz jogoss\u00e1g\u00e1t \u00e9s r\u00e9szletes indokl\u00e1ssal ell\u00e1tott inform\u00e1ci\u00f3t k\u00fcld\u00fcnk az \u00e9rt\u00e9kel\u00e9s eredm\u00e9ny\u00e9r\u0151l, mely maximum 10 munkanapot vehet ig\u00e9nybe<\/li>\n<li>Amennyiben a panaszkezel\u00e9s eredm\u00e9ny\u00e9vel r\u00e9sztvev\u0151 nem el\u00e9gedett, \u00fagy szem\u00e9lyes, vagy online keretek k\u00f6zt igyeksz\u00fcnk mindenki sz\u00e1m\u00e1ra megfelel\u0151 megold\u00e1st tal\u00e1lni a probl\u00e9m\u00e1ra<\/li>\n<li>Term\u00e9szetesen ha a fenti folyamat nem vezet eredm\u00e9nyre, a r\u00e9sztvev\u0151knek lehet\u0151s\u00e9g\u00fck van a lak\u00f3hely\u00fck, vagy tart\u00f3zkod\u00e1si hely\u00fck szerint illet\u00e9kes b\u00e9k\u00e9ltet\u0151 test\u00fclethez fordulni, melyek el\u00e9rhet\u0151s\u00e9gei itt \u00e9rhet\u0151k el: <a href=\"https:\/\/bekeltetes.hu\/\" target=\"_blank\" rel=\"noopener\">https:\/\/bekeltetes.hu\/<\/a><\/li>\n<\/ul>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Panaszbejelent\u00e9s \u00e9s panaszkezel\u00e9s C\u00e9g\u00fcnk elk\u00f6telezett a magas min\u0151s\u00e9g mellett, Feln\u0151ttk\u00e9pz\u00e9si enged\u00e9llyel rendelkez\u0151 c\u00e9gk\u00e9nt bels\u0151 min\u0151s\u00e9gir\u00e1ny\u00edt\u00e1si rendszert m\u0171k\u00f6dtet, melynek r\u00e9sze az esetleges r\u00e9sztvev\u0151i panaszok hat\u00e9kony, korrekt kivizsg\u00e1l\u00e1sa, kezel\u00e9se \u00e9s megel\u0151z\u00e9se. Hisz\u00fcnk a visszajelz\u00e9sek \u00e9rt\u00e9k\u00e9ben, \u00edgy b\u00e1rmely r\u00e9sztvev\u0151nk sz\u00e1m\u00e1ra adott a lehet\u0151s\u00e9g, hogy panasszal \u00e9ljen, legyen sz\u00f3 ak\u00e1r a k\u00e9pz\u00e9si programok szervez\u00e9s\u00e9r\u0151l, azok lebonyol\u00edt\u00e1s\u00e1r\u00f3l, szakmai tartalm\u00e1r\u00f3l, vagy [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-10473","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/pages\/10473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/comments?post=10473"}],"version-history":[{"count":8,"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/pages\/10473\/revisions"}],"predecessor-version":[{"id":10482,"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/pages\/10473\/revisions\/10482"}],"wp:attachment":[{"href":"https:\/\/promanconsulting.hu\/en\/wp-json\/wp\/v2\/media?parent=10473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}